Hotel 267 Essay Example | Topics and Well Written Essays - 750 words

Hotel 267 - Essay Example One of the major problems facing this hotel is the way the guests are handled on arrival. The rates of greetings at the entrance and manner of paying attention to the guest socially has reduced since the year 2011 to the year 2014. This factor seems to be deteriorating as time goes by. Customers need to feel welcome when they arrive at a hotel. They need to know that their presence is accepted and appreciate d and that the employees are going to serve their needs. It would therefore be better for the hotel’s performance if the management urges their employees to exchange polite pleasantries with the guests at the hotel be it the driver or the cashier. It will enable the customer feel encouraged to come again another day. The quality of the knowledge that the concierge practice has seems to be deteriorating since the year 2011 to 2014 which reflect a steady decline in the knowledge ability of the concierge. Something like this could discourage a lot of guests from staying at this hotel despite the quality expressed in other services within the hotel. This is because a customer needs to be assured of quality medical treatment should anything go wrong with their health during their stay at the hotel. The management should ensure that they hire concierge doctors that are knowledgeable about health conditions and how to go about treating them. The working order of matters within the organization has reduced. This shows that there is poor coordination of activities within the hotel which may disrupt the kind of attention being given to the guests. It would be wise if the management fixed this problem through coming up with strategies of running the hotel in an organized manner. It should be clear the duties of each individual and how they should go about them to ensure that there is no confusion in the running of errands and customer